Frequently Asked Questions

What services does Rockworks provide for pool and landscape projects?

Rockworks designs, builds, and installs custom rock waterfalls and water features for pools and landscapes. They offer design assistance, material selection, and full construction of natural boulder features, artificial rock features, ponds, streams, and combinations of both.

Which geographic areas does Rockworks serve?

Rockworks serves the greater Phoenix and Tucson areas in Arizona.

How long has Rockworks been building pool water features?

Rockworks has been designing and building backyard features since 1995. Their more than 30 years of experience began with landscape construction and evolved into specializing in rock and waterfall features.

What is the difference between real rock and artificial rock waterfalls?

Real rock waterfalls are built using natural boulders to give your pool an organic feel. Artificial rock allows for custom shapes and sizes when access to the backyard is limited or real stone cannot be delivered. Skilled craftsmanship makes artificial rock look like real stone.

When should I choose artificial rock for my water feature?

Artificial rock is ideal when the site is difficult to access with heavy equipment or when you want intricate shapes, hidden slides, or grottos that cannot be formed with natural stone.

Can Rockworks combine real and artificial rock in one feature?

Yes. They build hybrid features that mix real boulders with artificial elements. For example, a grotto or slide might use a real stone structure with an artificial slide or flat integrated into the design when crane access is limited or safety is a concern.

What types of waterfalls and features can Rockworks build?

Their portfolio includes accent boulders, custom waterfalls, grottos, spa spillways, stream style waterfalls, ponds, tube slides, and Borgata stone accents. They can tailor the design to your pool and yard.

Does Rockworks offer artificial rock waterfall repair services?

Yes. They repair and remodel existing artificial rock waterfalls by removing corroded steel, reinforcing the structure with new rebar and concrete, and restoring the finish to look new.

How does the artificial waterfall repair process work?

Technicians access the inside of the feature, remove rusted rebar, add support columns and new steel, then spray high pressure gunite to encase the steel. After repairing the structure they reapply colors and textures to match the original look.

What are the benefits of choosing artificial rock for pool slides?

Artificial rock slides can be molded to suit your pool’s shape and height. They provide a safe, smooth surface for children and are designed to look like a natural part of the waterfall.

Does Rockworks assist with design and permitting?

Yes. They help plan your project from concept to completion, including CAD design schematics, color samples, engineering details, and assistance with any required permits.

What standard sizes and colors are available for rock features?

Standard color and size options are available for residential pools. Rockworks can customize shades and dimensions to match your landscaping and pool style, and they provide CAD schematics to ensure proper fit.

What types of slides can be integrated into rock waterfalls?

They build grottos with integrated slides, tunnel slides, tube slides, and multi turn slides. Each slide can be customized to fit your pool layout and desired thrill level.

How can I request a free quote for a custom rock water feature?

You can contact Rockworks via their website quote request or call their office at 623-780-2800 to request a free custom quote.

Do they handle residential and commercial projects?

Yes. Rockworks designs and builds water features for private homes, resorts, community pools, and commercial properties.

What maintenance is recommended for rock waterfalls?

Regular maintenance includes inspecting the feature for cracks, cleaning debris from the waterfall and pump, treating the water to prevent algae, and scheduling repairs at the first sign of structural damage.

Can lighting and other amenities be added to rock features?

Yes. Rockworks can incorporate accent lighting, spillways, hidden speakers, water slides, integrated seating, and other amenities into your rock feature design.

Do they provide examples of their work?

The website has a portfolio with photos and videos of real and artificial rock features built in Arizona, giving clients ideas for their own projects.

What sets Rockworks apart from other contractors?

Rockworks offers a single point of accountability by handling design, material selection, installation, and repairs. They use high quality materials, provide detailed quotes and 2D design renderings, and have a long tenured staff dedicated to customer satisfaction.

How do I know if my existing artificial waterfall needs repair?

Signs of structural issues include large cracks, chunks of material falling off, rust stains, or holes in the feature. If you see these problems, contact Rockworks for an inspection and repair estimate.

What is the history of Rockworks, Inc.?

Rockworks began in 1995 as a landscape construction business and has grown into a specialist in rock and waterfall features. Many team members have been with the company since the beginning, bringing deep knowledge and expertise to every project.

How does Rockworks collaborate with customers during a project?

The team works closely with you at every stage. They ask questions about your vision and lifestyle, offer suggestions, prepare computer generated renderings, and adjust designs as needed to ensure the finished feature meets your expectations.

What construction methods make Rockworks features durable?

Artificial rock structures are built with a rebar skeleton fully encased in gunite to prevent rust. Burlap backing and concrete spacers keep the rebar properly positioned. A waterproofing layer protects the base, and the surface is stained and sealed to mimic natural stone and resist weathering.

What are design schematics and why are they important?

Rockworks provides CAD designed schematics with precise dimensions for waterfall pads and bases. Schematics help ensure the correct size and fit for artificial grottos, real rock grottos, combination designs, stream pads, and raised pads.

Do Rockworks provide design renderings and detailed quotes?

Yes. They prepare detailed proposals that include itemized costs, 2D computer generated drawings, and design renderings, allowing you to visualize the project and make adjustments before construction begins.

How long does a typical remodel project take?

The timeline varies with complexity, but many projects are completed in a matter of weeks. For example, a complete demolition and rebuild of a backyard water feature was finished within six weeks, even with weather delays.

Why choose a combination of real and artificial rock?

Combination features provide the beauty and texture of natural stone while allowing for artificial slides or flat surfaces where safety or crane access limitations exist. The artificial portions are crafted to blend seamlessly with the surrounding real rock.

How does Rockworks ensure customer satisfaction?

They use high quality materials, partner with experienced pool contractors, maintain daily oversight during construction, and offer full time customer support. Open communication and a customer first philosophy ensure projects are completed to your satisfaction.

Are testimonials available from previous clients?

Yes. The testimonials page features detailed feedback from clients in Anthem, Scottsdale, Phoenix, and other areas praising Rockworks for their design sense, quality workmanship, timely completion, value, and commitment to customer service.